Sometimes a Canon camera will get locked up and need to be reset in a special way. Remove the USB plug from the camera. Open the battery door and release the battery or AC adapter. Put the battery or ac adapter back in. Plug in the USB. Try again in Dragonframe.
If you try to activate the software (for a software trial or the full license) and the software says you do not have internet connection, please check the following: Ensure that your computer can reach our site, www.dragonframe.com. If not, perform a ‘ping www.dragonframe.com’ from your computer and send us the results. Ensure that your … Read more
Our site sells Dragonframe stop motion software and hardware via Digital River (either Digital River GlobalTech or Digital River Ireland). They act as a “merchant of record”. When they bill your credit card, it will show as “DRI*Dragonframe”.
Please contact support as soon as possible to cancel an order. We ship most orders the next business day. You can contact support at [email protected]. Include your order number.
You can request a refund within 14 days of receipt of goods by contacting support ([email protected]). Make sure to include your order number. You will be responsible for shipping any goods back to us, as well as the original shipping costs. If you purchased a keypad at the reduced bundled rate, but choose not to … Read more