If you try to activate the software (for a software trial or the full license) and the software says you do not have internet connection, please check the following:

  • Ensure that your computer can reach our site, www.dragonframe.com. If not, perform an ‘nslookup www.dragonframe.com’ from your computer and send us the results.
  • Ensure that your computer is not preventing Dragonframe from using the network connection.
  • Check if you have a proxy enabled. If so, consider disabling it. On macOS, this is in System Preferences : Network : Advanced.
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