The “Activate” button will be grayed out if: The serial number is not in the correct format. Make sure to copy and paste the serial number from the e-mail we sent you. The “Registered To” field has less than three characters. It doesn’t matter what you put here, but it has to be at least … Read more
We can send you all serial numbers you have purchased if you know the e-mail address you bought them with. If so, use the Find Your License page. Find Your License If you don’t remember the e-mail address that you purchased with or it’s no longer available, you will have to email [email protected]. Provide as … Read more
Your serial number comes in a separate email from “Dragonframe Support” <[email protected]>. It starts with “DFR”, “DFS”, “DFU” or “DFE”. If you are currently using a trial license: Start the program and select Help : Activate License… from the menu. Enter your purchased serial number and click Activate to activate the software. If you are … Read more
Yes. The serial number you purchase is good for all platforms, and it doesn’t matter to us how you allocate it. So if you purchased multiple licenses, you could install on any combination of Mac, Windows or Linux machines. (Of course, only DF4+ supports Linux.) You can also deactivate your license on one platform and … Read more
In the Help menu of the application you will find “Deactivate License…”. Once you deactivate the license, you may activate it on another computer. If your original computer is no longer available, use our Find Your License page to get a list of activated machines and a link to deactivate them. If you don’t know … Read more