In the Animation workspace you typically are looking at the live view and stepping back to other video assist images you already captured. These should always line up perfectly. Now, you switch to view the high-resolution proxies in the animation workspace, because you want to see your “real” images. But when you step between live … Read more
First of all, it is super important to understand that the live view and high-resolution images are different. In the cinematography workspace you set up your high-resolution capture settings and take test shots to make sure that your final images will look correct. In the animation workspace you are typically working with the video assist … Read more
If you are using a digital lens (not a manual aperture lens), then the live view and high-resolution images will have different aperture values, and therefore different depth-of-field and focus range. This is because the camera keeps the aperture wide open during live view, giving a shallow depth-of-field and a small focus range. If your … Read more
Usually this is just a matter of camera settings and/or lighting. Start by going into the Cinematography workspace and adjusting the camera settings. The most important are the three sliders for Shutter Speed, Aperture and ISO. (If you are using a manual lens, the Aperture slider will be grayed out.) Make sure the lens cap … Read more
This issue always seems to be related to the USB connectivity issues we describe above. For some reason, the cameras tend to freeze when there is poor USB connectivity. You can actually see the same problem in Canon EOS Utility as in Dragonframe. We have notified Canon and are also exploring alternate solutions. The solution … Read more