Tax Exemption within the US We are only required to collect sales tax in California at this time. If you have a tax exemption certificate, you can upload it in your account’s tax setup page. [Tax Setup] Tax Exemption in the EU and UK If you have a business VAT number in the EU or … Read more
On macOS, you cannot run the installer from a Dropbox, iCloud, or other similar location. If you do, you will get an error like this: “The installation failed. The installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.” If this happens, copy or move the installer to a … Read more
If Dragonframe freezes, we may ask you to send us a process sample, so we can see where it is hanging. This only works for macOS. Open the Activity Monitor. You can find this in Applications : Utilities. Find Dragonframe in the process list and click on it. Go to the (…) menu at the … Read more
Dragonframe can visually de-squeeze an image shot with an anamorphic lens. In Dragonframe 5.2 and newer, the setting is part of the Camera setup in Scene|Cameras. In Dragonframe 5.1, the setting is called ‘Anamorphic’, and is available with most cameras in the ‘Camera Settings’ area of the Cinematography workspace. There are various de-squeeze ratios you … Read more
If you have a DMC-32, DMC-16, or DMC+, you can trigger real-time playback from the SWITCH INPUT: The device should start real-time playback of the move, just as if you had pressed the Run Live button.