If you try to activate the software, and get this message: “Failed to get activation code.” you probably entered the serial number incorrectly. Please copy and paste the serial number from the e-mail we sent you. If you still get this error, take a screenshot and email it to [email protected] along with any information we … Read more
If you are using the trial, you must activate it over the internet. For a full license, it is possible to activate it without an internet connection on that computer. Visit our Software Activation page for instructions. Software Activation
The “Activate” button will be grayed out if: The serial number is not in the correct format. Make sure to copy and paste the serial number from the e-mail we sent you. The “Registered To” field has less than three characters. It doesn’t matter what you put here, but it has to be at least … Read more
We can send you all serial numbers you have purchased if you know the e-mail address you bought them with. If so, use the Find Your License page. Find Your License If you don’t remember the e-mail address that you purchased with or it’s no longer available, you will have to email [email protected]. Provide as … Read more
Your serial number comes in a separate email from “Dragonframe Support” <[email protected]>. It starts with “DFR”, “DFS”, “DFU” or “DFE”. If you are currently using a trial license: Start the program and select Help : Activate License… from the menu. Enter your purchased serial number and click Activate to activate the software. If you are … Read more