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Archives: FAQs

Why do I see a double charge for my purchase?

With credit card payments, our payment processor first performs an authorization. Your bank may show this as a charge. Later, when we have fulfilled the order, they will actually charge the card. If you have purchased hardware and software (Dragonframe + the keypad), they may separate this into two charges: The initial authorization for the … Read more

How do I integrate a motion control system with Dragonframe?

In order for Dragonframe to work with a third-party motion control system, the third-party must implement one of our communication protocols. There are two choices, “DFMoco” and “DMC”. The DFMoco protocol is fairly simple, but it does not support real-time (video) motion control. It can only be used for shoot-move-shoot style stop motion animation or … Read more

Where do I find the dmc-lite Arduino sketch?

The dmc-lite Arduino sketch is installed with Dragonframe 2024 and newer, in the Resources folder. The full path is: [Dragonframe Installation Folder]/Resources/Arc Motion Control/dmc The directory has a readme file with more information.

How do I connect my edelkrone system to Dragonframe?

Edelkrone has a video with setup instructions for Dragonframe. Start with that: If you still have trouble connecting, try plugging the link adapter into the computer before turning on the head, slider, or other edelkrone components.