With credit card payments, our payment processor first performs an authorization. Your bank may show this as a charge.

Later, when we have fulfilled the order, they will actually charge the card.

If you have purchased hardware and software (Dragonframe + the keypad), they may separate this into two charges:

• The software cost plus any taxes on it.
• The hardware cost, plus shipping, and any taxes on it.

The initial authorization for the full amount will disappear from your statement, usually within a few days.