First of all, every Dragonframe license is perpetual. You are always allowed to use the version of the software that you purchased. Starting in 2024, we changed the way we are versioning the software and issuing license keys (serial numbers). Now, whenever you buy a license, you get three years of updates and support. This … Read more
The DFMoco Arduino sketch is installed with Dragonframe, in the Resources folder. The full path is: [Dragonframe Installation Folder]/Resources/Arc Motion Control/DFMoco The directory has a readme file with more information.
There is a known issue with macOS 14.2.0 that prevents our software from detecting digital still cameras. Apple has resolved the issue in macOS 14.2.1. Please update if you are using 14.2.0.
Tax Exemption within the US We are only required to collect sales tax in California at this time. If you have a tax exemption certificate, you can upload it in your account’s tax setup page. [Tax Setup] Tax Exemption in the EU and UK If you have a business VAT number in the EU or … Read more
On macOS, you cannot run the installer from a Dropbox, iCloud, or other similar location. If you do, you will get an error like this: “The installation failed. The installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.” If this happens, copy or move the installer to a … Read more