Usually this is just a matter of camera settings and/or lighting. Start by going into the Cinematography workspace and adjusting the camera settings. The most important are the three sliders for Shutter Speed, Aperture and ISO. (If you are using a manual lens, the Aperture slider will be grayed out.) Make sure the lens cap … Read more
This issue always seems to be related to the USB connectivity issues we describe above. For some reason, the cameras tend to freeze when there is poor USB connectivity. You can actually see the same problem in Canon EOS Utility as in Dragonframe. We have notified Canon and are also exploring alternate solutions. The solution … Read more
If your camera is supported, and you followed all of our setup instructions, and Dragonframe can’t seem to talk to it… it may be a permission issue. There was probably a point, when you first ran Dragonframe on macOS Catalina, that it asked if Dragonframe could access Photos… and you said ‘no’. Quit Dragonframe and … Read more
First, make sure your camera is supported by visiting the Camera Support page, taking care to note which versions of Dragonframe support the camera (if any). Follow any setup instructions provided. Then you will want to verify that the computer itself can see the camera. If you are on a Mac, use “Image Capture”, which … Read more
Your camera is supported and set up properly, but the software is not detecting it. Or the software sees the camera but then stops working after a while. There are a variety of connectivity issues that people experience, but the causes are usually the same. So we will start with likely causes first: The USB … Read more