You may have received an email from us stating that your original order was refunded, and asking for re-payment. This was sent by us for orders made between July 16 and September 4, 2024. It is valid. It is not a scam. We have recently become a victim of massive theft by our merchant of … Read more
First of all, make sure you are running Dragonframe 2024 or newer. Only these versions support macOS Sequioa (15.x) and newer operating systems. Then, make sure your camera is supported, and you have followed our setup instructions.[Supported Cameras] If you are using the correct version of Dragonframe, the camera is supported, and it is seen … Read more
Our site sells Dragonframe stop motion software via Paddle (non-US sales only).They act as a “merchant of record”. When they bill your credit card, it will show as “PADDLE.NET* DRAGONFRME”. If you choose PayPal within the Paddle checkout, it will show as “PAYPAL *PADDLE.NET.”
This message is to ask you to be careful when moving your motion control. It does not mean anything is wrong. Sometimes animators exit ‘Ready to Capture – Sync’ mode, do a cutback, and the re-engage shooting. If you have motion control, it will need to b-line (move directly) to the new position. If you … Read more
If the Windows installer says that setup1.cab isn’t found, it could be due to non-ASCII characters in the Windows username. Currently the only solution is to create another account with only ASCII characters, and use that account to install the software. (You will be able to use the software from any account, this is just … Read more