If you need to install an older version of the software, you must first uninstall or remove the current version that you have. For Windows, you can uninstall the software through the Control Panel. For Mac OSX 10.4 (Tiger) and 10.5 (Leopard): Open a Terminal (Applications : Utilities : Terminal) Run this command: sudo rm … Read more
Sometimes Dragonframe detects the wrong default language. This can make it difficult to enter the license. To ensure the program starts in English: macOS: Hold SHIFT while launching the program. Windows & Linux: Hold CONTROL while launching the program. Once you make it past the activation screen, go to the program’s preferences and set the … Read more
If you try to activate your license, and you get a message that says: “You have exceeded the purchased number of activations.”, then you have probably installed the software on too many machines. You are allowed to have it activated on two machines at once per serial number. Note that you are only licensed to … Read more
If you try to activate the software, and get this message: “Failed to get activation code.” you probably entered the serial number incorrectly. Please copy and paste the serial number from the e-mail we sent you. If you still get this error, take a screenshot and email it to [email protected] along with any information we … Read more
If you are using the trial, you must activate it over the internet. For a full license, it is possible to activate it without an internet connection on that computer. Visit our Software Activation page for instructions. Software Activation