If you try to activate your license, and you get a message that says: “You have exceeded the purchased number of activations.”, then you have probably installed the software on too many machines. You are allowed to have it activated on two machines at once per serial number.

Note that you are only licensed to use it on one machine at a time (per license).

If you have two machines with two cameras operating at the same time, you need two licenses.If you have the software installed on a machine that doesn’t need it any more, you can deactivate a license by using “Deactivate License…” in the Help menu.

If you cannot deactivate a license, because a machine is broken or missing, you can manually deactivate the serial number yourself. Enter your registered email address on our Find Your License page.

We will send you an email that shows which machines have been activated, and will give you the option to deactivate them.

If you do not have access to your registered email address, or cannot remember it, please write to us with any order information you have, and we will work with you to sort it out:

Find Your License

[email protected]

View All Frequently Asked Questions