Hello

Why am I getting a “pre-roll failed” message?

If you are trying to run a live motion control move and get a pre-roll failure message, it means that the rig could not back up into the required position. If your programmed move has any velocity at the beginning, the motion control rig must back up sufficiently to be able to reach that velocity … Read more

Why can’t I reach your website from my computer?

If you can’t reach our website from a Windows machine, check if you have a hosts file entry for ‘dragonframe.com’. Follow the instructions here to edit your hosts file:https://docs.rackspace.com/support/how-to/modify-your-hosts-file/ If you see ‘dragonframe.com’ on a line, remove the whole line.Then save the file and try our website again.

How can we set up students to work remotely with Dragonframe?

We understand that many schools have been forced to look for ways to get students working from home during the world-wide health crisis, and that some schools continue to need a solution for remote setups. We have now developed a system for schools to manage these temporary student licenses on their own. Getting Set Up … Read more