Hello

How do I set up my bluetooth controller? (Black Bumper)

Setup Instructions – Mac Bluetooth Instructions Do not plug in the USB cable if you are trying to connect to the controller via Bluetooth. Open System Preferences and go to Bluetooth. If it says “Bluetooth: Off”, press Turn Bluetooth On. Turn your Dragonframe Bluetooth Controller over: Flip the power switch to ON. Press the CONN. … Read more

How do I set up my bluetooth controller? (Gray Bumper)

Setup Instructions – Mac Open System Preferences and go to Bluetooth. If it says “Bluetooth: Off”, press Turn Bluetooth On. Turn your Dragonframe Bluetooth Controller over: Flip the power switch to ON. Press the CONN. button. You will need to use a pencil tip, paper clip, or something similar to press it. (The blue light … Read more

Does your hardware have a warranty?

The USB and Bluetooth keypads have a one-year warranty: DZED One Year Warranty The DMC+, DMC-32, DMC-16, DDMX-512, DDMX-S2 and LV Cap have a two-year warranty: DZED Two Year Warranty

How quickly can I start using the software after I purchase?

As soon as your payment clears, we send you an invoice with your serial number in it. Note: Student orders must also wait to be approved, which can take 1-2 business days. If you have already been using the trial, you can instantly activate the full version. (You do not need to download the program … Read more

Do you ship a CD of the software? Where is my CD?

Dragonframe is only available as a download if you buy it from our site. We do not ship a CD. You can download the latest version from our site: Downloads If you need to have a copy of it, you can burn it to a CD or copy it to a USB flash drive.