Any time there is a difference between what you see in the Animation workspace vs. what you see in an export, it’s important that you understand the difference between “video assist” (which is what you see in the Animation workspace) and “high-res” images (which is what you usually are exporting). If you are not sure … Read more
You shoot some animation, then you export it, and see your hands in the shot. They aren’t there when you play the animation in Dragonframe. What’s going on? Dragonframe always records a video assist and a hi-res separately–even if you are shooting video. So what’s happening is that your video assist frames are fine, but … Read more
With Dragonframe 3.6 and newer, you may get the following message on Windows: “Could not start Windows Image Acquisition (WIA) Service or one of its dependencies.” If that happens, please go to your Service Manager and make sure that none of these services are Disabled: Windows Image Acquisition (WIA) Remote Procedure Call (RPC) Shell Hardware … Read more
This suggests you have Windows 10 N, which does not include the Media Feature Pack. Follow the instructions here to install it: <a href=”https://support.microsoft.com/en-us/help/4475817/media-feature-pack-for-windows-10-n-may-2019″>https://support.microsoft.com/en-us/help/4475817/media-feature-pack-for-windows-10-n-may-2019</a>
You can send in the program’s log files using “Report an Issue…” (formerly “Problem Report”) in the program’s Help menu. Sometimes, though, you may need to locate the log files manually. For example, if the program was crashing on startup. Mac OS X Please open a Terminal (in Applications : Utilities). Type this command: open … Read more