What Blackmagic Design cameras do you support?

Dragonframe only has direct support for the first two BMD cameras: the original “Cinema Camera” and the “Production Camera 4K”. Why? Because these camera have Thunderbolt output and provide a way for Dragonframe to directly retrieve high-resolution streams. Newer cameras do not have the same direct control capabilities. You can use newer Blackmagic Design cameras … Read more

Audio does not play when stepping

Start by checking the basic things: Is the computer’s volume up? Is Dragonframe’s volume up? (Each workspace has a separate volume level.) Is Dragonframe muted (There is a mute key on our keypad) Then, check your output device: Set your output format to stereo (2 channel), 48 kHz. Make sure you are using normal speakers … Read more

Can I use my Android phone as a capture device in Dragonframe 4 or older?

No. You must use Dragonframe 5 or newer, along with our free Dragonframe Tether on the phone, in order to use it as a capture device. In Dragonframe 4, we only supported iOS devices, because our tether application only supported USB tethering. That was not something we could do easily on Android devices. Dragonframe Tether

Is the upgrade to Dragonframe 5 free?

If you purchased Dragonframe 4 on/after May 1, 2020, we have given you a free upgrade license. Use the ‘Find Your License’ page to retrieve it. Find Your License If you purchased Dragonframe before then, you can purchase an upgrade to get the latest features. Dragonframe Store.

Black screen on startup caused by using wrong graphics card

If Dragonframe’s window is entirely black when you start it, or if the program gives you warning about graphics card misconfiguration, this information is for you. Many computers have two graphics cards. One that comes with the motherboard, usually an Intel integrated card. Then there may be a secondary, more advanced card, from NVidia or … Read more