Windows is asking me for the keyboard’s PIN code. What do I do?

Instead of giving you a code to type on the keypad, the computer asks you for the keypad’s PIN. If that happens, try this: When it asks you for a code, click into the field, and type “0000” on the regular computer keyboard, then click the Connect button. Immediately after that, type “0000”, followed by … Read more

How do I set up my bluetooth controller? (Black Bumper)

Setup Instructions – Mac Bluetooth Instructions Do not plug in the USB cable if you are trying to connect to the controller via Bluetooth. Open System Preferences and go to Bluetooth. If it says “Bluetooth: Off”, press Turn Bluetooth On. Turn your Dragonframe Bluetooth Controller over: Flip the power switch to ON. Press the CONN. … Read more

How do I set up my bluetooth controller? (Gray Bumper)

Setup Instructions – Mac Open System Preferences and go to Bluetooth. If it says “Bluetooth: Off”, press Turn Bluetooth On. Turn your Dragonframe Bluetooth Controller over: Flip the power switch to ON. Press the CONN. button. You will need to use a pencil tip, paper clip, or something similar to press it. (The blue light … Read more

Does your hardware have a warranty?

The USB and Bluetooth keypads have a one-year warranty: DZED One Year Warranty The DMC+, DMC-32, DMC-16, DDMX-512, DDMX-S2 and LV Cap have a two-year warranty: DZED Two Year Warranty