I need help with my camera!

Please review all of the information in the Camera FAQ here, and visit the Camera Support page to find setup instructions for each camera Dragonframe supports. If you are still having trouble, send in a Problem Report through the program’s Help menu. Camera Support

Can I start a project with the free trial?

The free trial is only for you to test your camera and get used to how the software works. Because the free trial places a watermark on your captured images that cannot be removed, it is not suitable for starting a production. Once you decide that the software meets your needs, you should purchase the … Read more

Can I remove the watermark if I buy the software?

The free trial places a watermark (semi-transparent Dragonframe logo) over all of the images you shoot. The watermark cannot be removed from images you shot with the trial. When you buy the software, any new images you capture will not be watermarked. But you cannot un-watermark images you shot during the trial period.

What are the limitations of the free trial?

The free trial is for you to test the software with your camera and get used to how it works. It has the following limitations: You can shoot up to 50 frames per take. Images will have a subtle watermark that cannot be removed. Camera RAW formats are not supported. Otherwise the software is fully … Read more