Archives: FAQs

Please contact support as soon as possible to cancel an order. We ship most orders the next business day. You can contact support at [email protected]. Include your order number.

You can request a refund within 14 days of receipt of goods by contacting support ([email protected]). Make sure to include your order number. You will be responsible for shipping any goods back to us, as well as the original shipping costs. If you purchased a keypad at the reduced bundled rate, but choose not to … Read more

You can request a refund within 14 days of receipt of goods by contacting support ([email protected]). Please note that the software has a free trial. We encourage you to use that before purchasing, to see if the software is right for you. You will be responsible for shipping any goods back to us, as well … Read more

When your order is completed, our system emails you an invoice. If you made an account when you ordered, you can find your invoice in your orders page. Orders You can also request an invoice by contacting support ([email protected]) with your order number.