The message, “You have exceeded the purchased number of activations,” means that you have activated the software on too many machines. You are allowed to have it activated on two machines at once per seat. (You are only allowed to use it on one machine at a time, however.) If you have the software installed … Read more
Absolutely. Go to the “View” menu, select “Orientation”, and select “Portrait”.
Dragonframe 5 and newer (2024, 2025, etc) support multiple cameras in a single scene. However, macOS Sequoia (15.0-15.3) does not properly handle multiple cameras that are the same model. It will only detect one. The issue is resolved in macOS Sequoia 15.4.
You may have received an email from us stating that your original order was refunded, and asking for re-payment. This was sent by us for orders made between July 16 and September 4, 2024. It is valid. It is not a scam. We have recently become a victim of massive theft by our merchant of … Read more
First of all, make sure you are running Dragonframe 2024 or newer. Only these versions support macOS Sequioa (15.x). Then, make sure your camera is supported, and you have followed our setup instructions.[Supported Cameras] If you are using the correct version of Dragonframe, the camera is supported, and it is seen by Image Capture (in … Read more