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DZED Systems LLC
Frequently Asked Questions
Purchasing / PricingI purchased it on Amazon. Where's my serial number/license?
How do I convert a trial into a full version?
Is there an individual student discount?
Do you ship a CD of the software? Where is my CD?
How quickly can I start using the software after I purchase?
Installation / ActivationHow do I install an older version of the software?
I can't press the Activate button - it is grayed out
Cannot activate: "Failed to get activation code."
I bought version 1 and want to upgrade to version 2.
I can't enter license - "Must be logged in as Administrator"
I can't find my serial number or license key.
The installation zip file only had a ".pkg" file in it.
I just purchased the software. How do I activate it?
Start up issue on OS X 10.4 (Tiger)
Error: You have exceeded the purchased number of activations
Can I transfer a license to a different machine?
Can I switch my license between Mac and PC/Windows machines?
Workflow / Export / ImportLaunching Dragonframe from command line
How do I review my digital stills?
QuickTime export is black or distorted.
Can I import images/stills to animate them?
Export to QuickTime fails with no reason.
Problems / Issues / BugsProviding Log Files
Could not start Windows Image Acquisition (WIA) Service
Hands in Shot / Deleted images in Export
"The driver for your graphics card is too old.."
Mac : "Dragonframe cannot be opened because of a problem"
No live view or images in Cinematograpy workspace
DF 3.5 Windows crash at startup
Audio File - Supported Audio Formats
Canon PowerShots on Windows Vista and 7
I have a numeric keypad that's not working properly.
Program crash due to duplicate fonts (Mac OSX)
Snow Leopard (10.6-10.6.2) known issues
help and support
Dragonframe Keypad Controller
DDMX-S2 Lighting automation
DMC-16 MoCo Coordinator
who uses our products
what they do with it
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