Dragonframe stop motion software
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Customer Support

You can find answers to your questions or request help in our support center.

Telephone Support

Phone: +1.800.530.9124
Fax: +1.877.302.6704

Business Hours: 8:00am-4:00pm PST, Monday-Friday
Local Time: 6:36pm Friday

We will be out of the office December 24-25 for Christmas and December 31-Jan 1 for New Years.

Mailing Address

DZED Systems LLC
530 W. Ojai Ave, Suite 202
Ojai CA 93023

General Inquiries

Frequently Asked Questions

Purchasing / Pricing

I purchased it on Amazon. Where's my serial number/license?
How do I convert a trial into a full version?
Is there an individual student discount?
Do you ship a CD of the software? Where is my CD?
How quickly can I start using the software after I purchase?

Installation / Activation

How do I install an older version of the software?
I can't press the Activate button - it is grayed out
Cannot activate: "Failed to get activation code."
I bought version 1 and want to upgrade to version 2.
I can't enter license - "Must be logged in as Administrator"
I can't find my serial number or license key.
The installation zip file only had a ".pkg" file in it.
I just purchased the software. How do I activate it?
Start up issue on OS X 10.4 (Tiger)
Error: You have exceeded the purchased number of activations
Can I transfer a license to a different machine?
Can I switch my license between Mac and PC/Windows machines?

Workflow / Export / Import

Launching Dragonframe from command line
How do I review my digital stills?
QuickTime export is black or distorted.
Can I import images/stills to animate them?
Export to QuickTime fails with no reason.

Problems / Issues / Bugs

Providing Log Files
Could not start Windows Image Acquisition (WIA) Service
Hands in Shot / Deleted images in Export
"The driver for your graphics card is too old.."
Mac : "Dragonframe cannot be opened because of a problem"
No live view or images in Cinematograpy workspace
DF 3.5 Windows crash at startup
Audio File - Supported Audio Formats
Canon PowerShots on Windows Vista and 7
I have a numeric keypad that's not working properly.
Program crash due to duplicate fonts (Mac OSX)
Snow Leopard (10.6-10.6.2) known issues
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