{"id":65686,"date":"2024-10-24T14:55:42","date_gmt":"2024-10-24T21:55:42","guid":{"rendered":"https:\/\/www.dragonframe.com\/?post_type=ufaq&#038;p=65686"},"modified":"2024-12-11T14:17:05","modified_gmt":"2024-12-11T22:17:05","slug":"original-order-refunded-due-to-digital-river-theft","status":"publish","type":"ufaq","link":"https:\/\/www.dragonframe.com\/fr\/ufaqs\/original-order-refunded-due-to-digital-river-theft\/","title":{"rendered":"Commande originale rembours\u00e9e en raison du vol Digital River"},"content":{"rendered":"<style>.ewd-ufaq-faq-header-title a { padding: 10px 0 !important; }div.ewd-ufaq-faq-title h5 { color: #e7e7e7 !important; }div.ewd-ufaq-faq-title h5 { padding: 10px 0 !important; }div.ewd-ufaq-faq-post p { color: #e3e3e3 !important; }div.ewd-ufaq-faq-post p { padding: 11px 0 !important; }div.ewd-ufaq-faq-category-title h4 { font-size: 32px !important; }.ewd-ufaq-faq-display-style-block:hover, .ewd-ufaq-faq-display-style-block:hover a, .ewd-ufaq-faq-display-style-block:hover h1, .ewd-ufaq-faq-display-style-block:hover h2, .ewd-ufaq-faq-display-style-block:hover h3, .ewd-ufaq-faq-display-style-block:hover h4, .ewd-ufaq-faq-display-style-block:hover h5, .ewd-ufaq-faq-display-style-block:hover h6 {\r\n    text-decoration: none !important;\r\n    color: #fff;\r\n    background: #3a515e;\r\n}\r\n.ui-autocomplete {\r\nbackground:#3e3e3e;\r\n}\r\n\r\n.ufaq-faq-category-title {\r\nmargin-top:20px;\r\n}\r\n\r\ndiv.ufaq-faq-title h4 {\r\nfont-size:18px;\r\n}\r\n\r\ndiv.ufaq-faq-post h4 {\r\nfont-size:20px;\r\nmargin-bottom:5px;\r\nmargin-top:5px;\r\n}\r\n\r\ndiv.ufaq-faq-post h5 {\r\nfont-size:18px;\r\nmargin-bottom:12px;\r\nmargin-top:0;\r\n}\r\n\r\ndiv.ufaq-faq-title div.ewd-ufaq-post-margin-symbol {\r\npadding:6px 0 0 2px;\r\n}\r\n\r\n.ufaq-faq-display-style-Minimalist .ewd-ufaq-post-margin-symbol span {\r\nfont-size:19px;\r\n}\r\n.single-ufaq .ewd-ufaq-permalink {\r\ndisplay: none;\r\n}\r\n\r\n.single-ufaq .single-navigation {\r\ndisplay: none;\r\n}\r\n\r\n.single-ufaq h2 {\r\n margin-bottom: 20px;\r\n}\r\n.single-ufaq .ewd-ufaq-faq-title {\r\n display: none;\r\n}\r\n.single-ufaq .entry-date {\r\n display: none;\r\n}\r\n.single-ufaq #primary {\r\n margin-left: auto;\r\n margin-right: auto;\r\n margin-top: 80px;\r\n float: none;\r\n}\r\n.ewd-ufaq-faq-post a {\r\n    color: #d89222 !important;\r\n}<\/style><div  class=\"ewd-ufaq-faq-list ewd-ufaq-page-type-load_more ewd-ufaq-category-tabs-\" id='ewd-ufaq-faq-list'>\n\n\t<input type='hidden' name='show_on_load' value='' id='ewd-ufaq-show-on-load' \/>\n<input type='hidden' name='include_category' value='' id='ewd-ufaq-include-category' \/>\n<input type='hidden' name='exclude_category' value='' id='ewd-ufaq-exclude-category' \/>\n<input type='hidden' name='orderby' value='set_order' id='ewd-ufaq-orderby' \/>\n<input type='hidden' name='order' value='asc' id='ewd-ufaq-order' \/>\n<input type='hidden' name='post_count' value='-1' id='ewd-ufaq-post-count' \/>\n<input type='hidden' name='current_url' value='\/fr\/wp-json\/wp\/v2\/ufaq\/65686' id='ewd-ufaq-current-url' \/>\n\t\n\t\n\t<div class='ewd-ufaq-faqs'>\n\n\t\t<div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-block ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-65686-MPavgQP1d4' data-post_id='65686'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class='ewd-ufaq-post-margin'  href='#' role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-square'>\n\t\t\t<span >B<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h5>\n\t\t\t\tOriginal order refunded due to Digital River Theft\t\t\t<\/h5>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body' >\n\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t\n<p class=\"wp-block-paragraph\">You may have received an email from us stating that your original order was refunded, and asking for re-payment.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This was sent by us for orders made between July 16 and September 4, 2024. It is valid. It is not a scam.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We have recently become a victim of massive theft by our merchant of record, Digital River. This is an international story that involves many small to medium-sized businesses such as ours.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You can read about it here on The Register:<br><a href=\"https:\/\/www.theregister.com\/2024\/10\/15\/digital_river_runs_dry_hasnt\/\">https:\/\/www.theregister.com\/2024\/10\/15\/digital_river_runs_dry_hasnt\/<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Rather than allowing Digital River to hold the stolen money, we have chosen to refund it to customers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We are asking customers to <em>first confirm that they receive the refund from Digital River<\/em>, then come back to our site to pay for the order again, but at a discounted rate, to account for the hassle this causes.<\/p>\n\n\n\n<h3>How to Pay<\/h3>\n<ul style=\"margin-top: 5px\">\n<li>Log into your account. <a href=\"\/my-account\/\">[Account Login]<\/a><\/li>\n<li>Click on the &#8216;Orders&#8217; tab.<\/li>\n<li>Click on the &#8216;Pay&#8217; link next to the refunded order.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If you are interested in learning more, here are some other places with vendors (like us) discussing the issue:<br><a href=\"https:\/\/www.trustpilot.com\/review\/www.digitalriver.com\">https:\/\/www.trustpilot.com\/review\/www.digitalriver.com<\/a><br><a href=\"https:\/\/www.kvraudio.com\/forum\/viewtopic.php?t=614929\">https:\/\/www.kvraudio.com\/forum\/viewtopic.php?t=614929<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n\t\t\n\t\t\t<div class='ewd-ufaq-faq-custom-fields'>\n\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href='https:\/\/www.dragonframe.com\/fr\/ufaqs\/original-order-refunded-due-to-digital-river-theft\/'>\n\t\t\n\t\tPermalink\t\t\t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div>\n\t<\/div>\n\n\t\n<\/div>","protected":false},"excerpt":{"rendered":"<p>B. Remboursement de votre commande initiale suite \u00e0 un vol (Digital River). Vous avez peut-\u00eatre re\u00e7u un courriel de notre part vous informant du remboursement de votre commande initiale et vous demandant de la r\u00e9gler \u00e0 nouveau. Ce courriel concerne les commandes pass\u00e9es entre le 16 juillet et le 4 septembre 2024. Il est valide et ne s&#039;agit pas d&#039;une arnaque. Nous avons r\u00e9cemment\u2026 <a title=\"Commande originale rembours\u00e9e en raison du vol Digital River\" class=\"read-more\" href=\"https:\/\/www.dragonframe.com\/fr\/ufaqs\/original-order-refunded-due-to-digital-river-theft\/\" aria-label=\"En savoir plus sur Commande originale rembours\u00e9e suite \u00e0 un vol Digital River\">En savoir plus<\/a><\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","ufaq-category":[408],"ufaq-tag":[],"class_list":["post-65686","ufaq","type-ufaq","status-publish","hentry","ufaq-category-purchasing","no-featured-image-padding"],"_links":{"self":[{"href":"https:\/\/www.dragonframe.com\/fr\/wp-json\/wp\/v2\/ufaq\/65686","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.dragonframe.com\/fr\/wp-json\/wp\/v2\/ufaq"}],"about":[{"href":"https:\/\/www.dragonframe.com\/fr\/wp-json\/wp\/v2\/types\/ufaq"}],"author":[{"embeddable":true,"href":"https:\/\/www.dragonframe.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.dragonframe.com\/fr\/wp-json\/wp\/v2\/comments?post=65686"}],"wp:attachment":[{"href":"https:\/\/www.dragonframe.com\/fr\/wp-json\/wp\/v2\/media?parent=65686"}],"wp:term":[{"taxonomy":"ufaq-category","embeddable":true,"href":"https:\/\/www.dragonframe.com\/fr\/wp-json\/wp\/v2\/ufaq-category?post=65686"},{"taxonomy":"ufaq-tag","embeddable":true,"href":"https:\/\/www.dragonframe.com\/fr\/wp-json\/wp\/v2\/ufaq-tag?post=65686"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}