You can send in the program’s log files using “Report an Issue…” (formerly “Problem Report”) in the program’s Help menu. Sometimes, though, you may need to locate the log files manually. For example, if the program was crashing on startup.

Mac OS X

Please open a Terminal (in Applications : Utilities).

Type this command:

open ~/Library/Logs

The Logs folder will open in the Finder.
Look for Dragonframe.txt in the folder.

If the program crashed, you may also find a file that starts with “Dragonframe_” in the DiagnosticReports folder (within the Logs folder).

Windows

Open a File Explorer (not Internet Explorer!) and type this in the address bar:

%TMP%\DZED\Dragonframe

Look for Dragonframe.txt in the folder.

If the program crashed, you may also find a file that starts with “crash” in the same folder as the logs.

Linux

Please open a Console.

Type this command:

cd %tmp%/DZED/Dragonframe
ls -la

Look for Dragonframe4.txt in the folder.

If the program crashed, you may also find a file that starts with “crash” in the same folder as the logs.