Support

How can we help you?

Here are answers to some of our most common questions.

Select a help topic How do I convert a trial into a full version? Is there an individual student discount? Do you ship a CD of the software? Where is my CD? How quickly can I start using the software after I purchase? How do I install an older version of the software? I can't press the Activate button - it is grayed out Cannot activate: "Failed to get activation code." I bought version 1 and want to upgrade to version 2. I can't enter license - "Must be logged in as Administrator" I can't find my serial number or license key. The installation zip file only had a ".pkg" file in it. I just purchased the software. How do I activate it? Start up issue on OS X 10.4 (Tiger) Error: You have exceeded the purchased number of activations Can I transfer a license to a different machine? Can I switch my license between Mac and PC/Windows machines? How do I review my digital stills? QuickTime export is black or distorted. Can I import images/stills to animate them? Export to QuickTime fails with no reason. Audio File - Supported Audio Formats Canon PowerShots on Windows Vista and 7 I have a numeric keypad that's not working properly. Program crash due to duplicate fonts (Mac OSX) Snow Leopard (10.6-10.6.2) known issues

Documentation

The user guide is a searchable PDF manual that provides detailed explanations of most features.
You can download it here or access it through the program using the Help menu.

Dragonframe User Guide - Mac Version
Dragonframe User Guide - Windows Version

Discussion Forum

Ask and answer questions with fellow Dragonframe users in our forum.

Visit the Discussion Forum

Request Support

Open a support request if you have a question you can't find the answer to.

Open a Support Request

Reporting a Problem

The best way to report a problem is directly in Dragonframe:

1. Open the Help menu.
2. Select Report a Problem/Crash/Bug...
3. Describe your problem.
4. Send the report.

The report includes extra information that helps us solve your problems efficiently.

Quick Links

Product Activation
Submit Ticket
Lookup Ticket
Find License/Serial Number
Downloads
Tutorials